That gap of daylight between pure presentation form and remember-everything functionality is where you'll find Moxtra, a new iPad app and suite of cloud services launching today.
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Neither of those approaches provides a full annotation layer atop the content, with highlights and text notes in context rather than off to the side. If you go with something like Sliderocket, you get a slick presentation with powerful sharing options, narration, analytics and web meetings built in, but you are locked into the slide format no arbitrary media and shifting content. If you want to build out a collaborative project book with the ability to include movies, sounds, PDFs, comments and annotations in an indexed "everything bucket" and share it selectively, you could do that in Evernote - but you give up the ability to set a specific, front-to-back order and a solid presentation layer or web meeting front-end, or record your own narration to go with the show. There's a bit of daylight between these platforms, though. And if you're organizing your thoughts into notebook form, fan-favorite Evernote has your back. A document or a spreadsheet: Google Drive, Dropbox, Box.com, Dolly Drive or Egnyte. Got a presentation deck to show? You can go full-on web meeting with Webex, GoToMeeting, or Fuze Meeting to create the content and share it smoothly, Slideshare or Sliderocket will serve, as would either Google or Microsoft's online presentation framework. By leveraging workflows to combat the original pain point that is the unmanaged delivery of client services, businesses will be able to provide the optimal customer experience in every step of the customer journey.In the ultra-cloud, post-PC era, we do not lack for ways to share our stuff.
Customizable workflow capabilities that empower employees to properly manage client accounts will subsequently streamline collaboration with clients and offer a just-in-time, quality service. Iyar: Ultimately, focusing on combating the pain points of backend management is what will enable consistent, high-quality client engagement in 2022 and beyond. On the other hand, a just-in-time assistance model allows teams to respond when it is convenient, while still delivering timely, high quality service in a cost-effective manner for an overall better customer experience.ĭJ: What is the most essential digital strategy in order to be 2022-ready? For example, despite 24/7 availability offering instant responsiveness to clients, from a staffing perspective, the on-demand delivery of services not only drains limited resources, but also erases human touch points as many businesses rely on chatbots to be able to offer 24/7 access.
Iyar: As we head into 2022, digital businesses must focus on optimizing their internal processes to improve the customer experience of their clients as a whole. While keeping up with customer expectations requires regular refinement and management, businesses must implement better digital practices to keep customers engaged.ĭJ: What should businesses be preparing for now, to get ready for 2022? This is especially true as more technologically evolved business models come to the forefront, such as fully virtual service of clients and businesses stepping away from the 9 to 5 work day. However, the loss of humanization in digital business-to-customer interactions poses a huge challenge as businesses start planning for 2022. Subrah Iyar: There’s no doubt that the convenience of digital interactions with businesses has completely influenced consumer preferences in recent years. How will digital businesses evolve through the course of 2022? What are the fundamental challenges and what should companies be considering now for the final few weeks that remain of 2021? Providing an insight is Subrah Iyar, CEO and Co-founder, Moxtra.ĭigital Journal: What is the biggest challenge business face on the digital front?
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Sotheby's sold the original source code for the World Wide Web for $5.4 million - © AFP Martin BUREAU
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